1. Countries we ship to
We ship with GLS, TNT, SDA, UPS, and DHL couriers throughout Italy (mainland and islands), excluding Livigno, duty-free zones, and Vatican City.
2. Shipping Costs Italy
- Standard Shipping (2/3 business days):
Free for orders over €50. €5.90 for orders under €50. - Express Shipping (1/2 business days):
€9.90 for any order amount.
3. Shipping Europe and Abroad
- Europe (excluding Italy, Switzerland, and Cyprus):
€9.99 for orders up to €150.
€4.99 for orders over €150. - Switzerland and Cyprus:
€39.90 for any order amount, customs fees borne by the buyer. - United States:
€45.00, customs fees borne by the buyer.
4. Order receipt times
Orders are shipped within 24/48 hours from product availability confirmation.
5. Delivery hours
Deliveries from Monday to Friday, from 8:00 to 19:00. Specific delivery times are not available. Updates via email/SMS.
6. Absence at delivery
If no one is available to receive the package, the courier leaves a notice and informs us of the storage. We are not responsible for delays due to incorrect addresses or absent recipients.
7. Non-shipping days
The courier does not ship on weekends and on the following holidays:
January 1 and 6, Easter, April 25, May 1, June 2, Ferragosto, November 1, December 8, 24, 25, 26, and 31.
Return Terms
Returns are accepted within 30 days from the delivery date.
The product must be returned in the same condition as received, meaning undamaged, unused, and with all original tags intact.
Return Shipping Costs
The return shipping cost is the customer's responsibility, but we can offer you a prepaid return label for a fee of 7 euros.
The return label will be provided by our customer service and must be used to send the product back.
Refund
The refund will be processed within 3-5 business days from receipt of the returned product.
Cash on delivery fees (7 euros) will never be refunded, even in case of return.
Refund Methods
For customers who paid with Cash on Delivery or Bank Transfer, please provide your IBAN when initiating the return so we can process the refund via bank transfer.
Alternatively, you can receive a voucher of equal value to spend on our website, with no expiration date.
If you used other instant payment methods such as debit/credit cards, Paypal, Scalapay, Klarna, the transaction will be reversed using the same payment method.
Product Exchange
If you wish to exchange the product for another, the exchange fee is 10 euros. Any price difference between the returned product and the new product must be settled. If the new product costs more, the balance can be paid upon delivery.
Exchange fees do not include any additional costs for the new product, which must be paid before shipping.
Contact Us
For any questions or to start a return process, contact our customer service at info@otticariccio.it or through the contact form on our website.
All products are shipped in their original packaging provided directly by the official manufacturers. Some models may come with cases/pouches different from those shown (if present in the product photo).
The box or pouch includes all official product details, origin, as well as the manufacturer and related certifications.
Original packaging and cases come complete with a lens cleaning cloth, informational booklets, and certificates of authenticity.
Product information is also displayed on the temples. Some details include: model code, color code, size and measurements, collection name, Made in..., CE mark, etc...
Packaging, cases, any accessories, or product features may vary depending on the model, collection, or production batch.