Shipping Times and Costs

Here you will find all the information regarding our shipping policies, costs, and delivery times. If you have any questions or concerns, our Customer Service team is at your disposal.

1. Countries We Ship To

We ship with GLS, SDA, UPS, and DHL couriers.
Ottica Riccio ships throughout Italy (mainland and islands), with the exception of Livigno, free zones, and the Vatican.

2. Italy Shipping Costs (Mainland and Islands)

Standard Shipping (2/3 business days):
- Free for orders over € 50,00.
- € 5,90 for orders under € 50,00.

Express Shipping (1/2 business days):
- Flat rate of € 9,90 for any order value or product.

3. Standard International Shipping

Germany, France, Spain, the Netherlands, Poland, Belgium (3/5 business days):
- € 9,99 for orders up to € 200,00.
- € 4,99 for orders over € 200,00.

Shipping to Switzerland and Cyprus (3/5 business days):
- € 49,90 for orders of any value.
- Customs fees are payable by the purchaser

Rest of Europe (3/5 business days):
- € 9,99 flat rate for any order value.

Shipping to the United States (3/5 business days):
- € 45,00 for orders of any value.
- Customs fees are payable by the purchaser

Please note:

Any charges and customs duties are always payable by the recipient and are not included in the shipping cost.

4. Order Processing Time

Once the availability of the ordered products has been confirmed, your order will be handed over to the courier within 24/48 hours. The indicated delivery times apply to shipments within mainland Italy and the islands.

5. Product Delivery Times

The courier delivers from Monday to Friday, between 8:00 a.m. and 7:00 p.m.. It is not possible to request delivery during specific time slots or upon prior telephone contact.
You will receive updates on the status of your shipment via email or SMS.

6. No One Is Present to Receive the Courier at the Time of Delivery

If no one is present to receive the parcel at the time of delivery, the courier will leave a delivery notice. The courier will then contact the Ottica Riccio staff to inform us that the parcel is being held at the courier's depot.
We are not responsible for delivery delays caused by courier strikes, incorrect addresses, or absent recipients.

Please note that shipments may be delayed during holiday periods. Ottica Riccio will arrange for the parcel to be sent out for delivery again.
For any information, our Customer Service team is always available.

7. Days on Which Shipments Are Not Made

The express courier does not make deliveries on Saturdays and Sundays. In addition, it does not make deliveries on the following dates, which may cause delays to the expected delivery times: