To place an order on Ottica Riccio, simply browse our website, select the product you wish to purchase, choose the size or variant, and add it to your cart. Once you have finished shopping, you can proceed to checkout by entering your shipping details and selecting your preferred payment method. You can pay with PayPal, credit/debit card, bank transfer, Scalapay, Klarna, and cash on delivery.

Once an order has been placed and confirmed, we can no longer modify or cancel it. However, if you wish to make a change (for example, to the shipping address), please contact us immediately. If the order has not yet been processed, we will do our best to make the requested changes. Otherwise, we invite you to proceed with a return once you have received the product.

By entering the code Extra5 at checkout, you will receive a 5 euro discount on orders over 100 euros. The code cannot be combined with other promotions and is valid for a single purchase only.

Yes, discount codes may be subject to restrictions, such as a minimum order value, limited validity period, single use per customer, or exclusion of certain products or promotions. We recommend always checking the terms provided with the code.

Delivery times depend on the chosen shipping method. For standard shipping, delivery times are generally between 2 and 3 business days for the mainland and between 3 and 5 days for the islands. Express shipping guarantees delivery within 1-2 business days. For international shipments, delivery times vary between 3 and 7 business days, depending on the destination country.

After making a purchase, you will receive a confirmation email with the package tracking number. You can use this number to monitor the shipping status directly on the courier's website (GLS, DHL, UPS, etc.).

If you wish to change the shipping address after placing an order, please contact our customer service as soon as possible. If the order has not yet been shipped, we will do our best to update the address. If the order is already in transit, we encourage you to contact the courier directly to try to make a change.

At Ottica Riccio, we accept various payment methods, including PayPal, Credit and Debit Cards (Visa, MasterCard, American Express, including PostePay), Bank Transfer, Cash on Delivery (available only for orders within Italy), Scalapay, Klarna, Google Pay, and Apple Pay. Choose your preferred method during checkout.

The order amount will be charged at the time of purchase, except if you choose to pay with Cash on Delivery or Bank Transfer, in which case payment will be made upon receipt of the product or after completing the transfer.

Yes, if you would like an invoice, you can request it during the checkout process. You will be asked to provide billing information (including your tax code or VAT number) before completing the order. The invoice will be sent to you via email once the order has been processed.

You can return a product within 30 days from the delivery date. The product must be returned in the same condition you received it, with all original tags intact and without signs of wear. To start the return, follow the Self Service procedure by logging into your account or contact our customer service, which will provide you with a prepaid return label at a cost of 7 euros.

Yes, sale items can also be returned, provided they are in the same condition as when received (unused, with intact tags).

The refund will be processed within 3-5 business days from the receipt of the returned product. Shipping costs (if paid at the time of order), including the 7 euros for the return label, are non-refundable.

If a product is available on our website, you will find it marked as "available" on the product page, allowing you to add it to your cart. If the product is out of stock, we invite you to subscribe to our newsletter or contact us to find out if it will be available again.

If an item is out of stock, you can join our waiting list or contact us to check if a new shipment is expected. We will do our best to restock the product as soon as possible.

You can contact our customer service by email at info@otticariccio.it or by filling out the contact form on our website. We are at your disposal for any questions or issues related to your orders.

If you have received a defective or damaged product, please contact our customer service within 7 days of receiving the item. We will guide you through the process of returning or exchanging the product.

Yes, the security of your data is our priority. We use advanced protection systems to ensure that all personal information, such as payment details, is handled securely, in compliance with the European Regulation 2016/679 (GDPR).

Your data is used exclusively to complete your order, for shipping, and to provide you with better customer service. We never share your data with third parties without your explicit consent.

The gift card is a digital voucher that can be purchased online and used exclusively on our website. After purchase, you will receive a unique code via email to use at checkout.

Yes! During the purchase, you can click the “I want to send it as a gift” button to gift the gift card to someone else.

You will be able to:

• Enter the recipient’s email
  
• Add a personalized message
  
• Schedule the sending date
  

The gift card will be sent automatically via email on the chosen date, with your message included. A simple, elegant, and immediate gift!

The gift card is valid only for online purchases on our official website. It cannot be used in-store or through other channels.

During checkout, enter the gift card code in the designated field ("Gift Card" or "Discount Code"). The amount will be automatically deducted from the order total.

Yes. If the order value is less than the available balance, the remaining credit will remain available for future purchases.

No. The gift card does not expire and the credit remains available until it is fully used.